It's really, really hard to turn down gigs in this economy, but sometimes it's the only way to keep your sanity and your self-respect intact. In the last year, for instance, I've refused to edit a business letter that was filled with profanity, racial slurs, and thinly veiled threats of violence. I also declined the once-in-a-lifetime chance to work on a homophobic rant that would have made Fred Phelps look tolerant, as well as the chance to ghost write a book for a pedophile about how to groom victims. Finally, I ditched a client who was increasing my blood pressure but not my bank account.
Of course, they weren't all that bad. Sometimes I didn't take a job because I knew less than nothing about the topic, and the pay being offered didn't inspire me to learn. Other times the client was rude and demanding during our first contact, and I figured that if I took him or her own as a client, things would only get worse.
So, once you've decided you're not going to work with a client, how do you communicate the decision to him or to her? Depending on the situation, I use five all-purpose excuses.
1. "I'm booked for the foreseeable future."
This is the one I use on clients whom I find mildly annoying, but whom I might be willing to work with at some point. I usually follow up the "I'm booked" message by adding, I know you'll find another great writer, but if my schedule clears, I can send you an email and see if you're still interested in my services." In other words, I leave the door about half open.
2. "I'm afraid I don't know anything about..."
I usually save this one for projects that just don't interest me, especially the ones that do not pay well. Again, I leave a foot in the door by saying something like, "I'd love to hear from you again if you have work in the areas of..."